For lenders and mortgage companies
Loan Office
Available nowLoan origination and servicing in one place.
Rather be shown than sign up? Ask, and we will walk you through the app on a call and answer as we go. It is booked by email — we do not embed a scheduling widget.
Loan Office covers both halves of a lending business. Origination takes a new application through underwriting to a funded loan. Servicing keeps that loan running afterwards — the balance, the payments received, the exceptions that need a person, and the record of what changed and when.
It also covers the side most systems leave out. A private lender does not just collect payments; it owes money onward to the investors who funded the loan. Loan Office holds the investors, works out what each is due, and records the distribution against the loan it came from.
Work that would take a morning one loan at a time is done in one pass: a collection run across many loans, a batch of returned payments, a distribution run to every investor in a deal, and the batches kept as a record afterwards.
It is built for people who work in it every day, so the screens are dense on purpose: the information you need to make a decision is on the screen you are making it from, not two clicks away.
Loan Office is live on the platform and can be installed from the marketplace as soon as your organisation exists. Your team signs in with the same CloudVersa account they use for every other app.
Who this is for
Loan Office is built for a particular kind of desk.
If none of these is you, it is probably the wrong app — and we would rather say so here than after you have set it up.
Private and MIC lenders
You fund loans with other people's money and have to account for both sides — the borrower's balance and the investor's share of it.
Mortgage companies
You take applications through underwriting and need the file, the conditions and the decision in one place rather than across a drive and an inbox.
Servicing teams
You spend the day in the system — posting payments, clearing exceptions, chasing arrears — and you would rather have a dense screen than a pretty one.
The person who has to report
You are asked what the book looks like this month, and you would rather answer from the system than rebuild it in a spreadsheet.
What it covers
Inside Loan Office
Origination through to funding
An application from first contact to a funded loan, with underwriting, the conditions and the decision recorded on the file rather than remembered.
Servicing the live book
Balances, payments, arrears and exceptions on the loans you already hold — with the history of every change kept against the loan.
Investors and distributions
The investors behind each loan, what each is owed, and the distributions paid out — recorded against the loan the money came from.
Every screen
The whole of Loan Office, not the highlights.
These are the app's own sections and the 22 screens inside them — the same names you will see in the navigation once you are signed in.
Underwriting
- Dashboard
- What is in the pipeline right now, and what is waiting on someone.
- Applications
- The application file itself — the borrower, the security, the conditions and the decision, kept together from first contact to funding.
Servicing
- Dashboard
- The live book at a glance: what is due, what is late, and what needs a person today.
- Active loans
- Every funded loan with its balance, its terms and its history — the loan as it stands, not as it was written.
- Payments
- Payments received and applied, with what each one paid down and what it left behind.
- Bulk collection
- One collection run across many loans at once, instead of posting each one by hand.
- Bulk NSF
- Returned payments handled as a batch, so a bad settlement day is an afternoon rather than a week.
- Distributions
- What goes back out to investors: the calculation, the run, and the record of it against the loan.
- Bulk distribution
- A distribution run across every investor in a deal, worked out once and paid in one pass.
- Batches
- The runs themselves, kept as records — what was included, what it came to, and who released it.
Records
- Borrowers
- The people and companies you lend to, with their loans and their history attached rather than looked up.
- Investors
- The people whose money funds the loans, what they hold, and what has been paid to them.
Operations
- Tasks
- The work the book is generating, assigned to the person who has to do it.
- Exceptions
- What did not go the way it should — surfaced as a list to clear rather than found later.
- Admin batch operations
- The jobs that run across many loans at once, instead of one loan at a time by hand.
- Reports
- The state of the book, pulled from the system rather than rebuilt in a spreadsheet.
- Statements and reports
- What goes out to the people on the other side of a loan, produced from the record it describes.
- Collections
- Loans in arrears, what has been done about them, and what happens next.
Administration
- Settings
- How your lender operates — configured once for the organisation rather than agreed informally.
- Condition library
- The conditions you attach to files, written once and reused, so two officers do not word the same condition two ways.
- Generated documents
- What the system has produced, kept against the loan it was produced from.
- Audit log
- Who changed what, and when. Not a feature you use daily — one you are very glad exists.
Beyond your own staff
The people outside your office see their own part of it.
These are separate places with their own sign-in, showing one person only what belongs to them.
Borrower portal
Your borrowers see their own loans, their payments, their statements and their tax documents, and can update their banking — without telephoning your office to ask for a balance.
Investor portal
Your investors see their portfolio, the distributions paid to them and their statements, on their own account, without anyone assembling a summary by hand.
Pricing
What Loan Office costs
The organisation account is free. Loan Office is priced per seat — you pay for the people you give it to, and nobody else.
The organisation is free
Creating your company on the platform costs nothing, whether or not you install an app. There is no platform fee and no bundle to buy.
Each app is priced per seat
You give an app to the people who need it, and each of those is a seat. A company of forty with six people in an app pays for six.
Every app has its own plans
An app sets its own tiers, because what separates them differs by app — a document volume in one, a part of the product in another. The marketplace shows you the plan before you install anything.
Prices are quoted, not published
What a seat costs and what each tier includes depends on the app and on how your firm is set up, so we would rather tell you than have you work it out from a table that is still moving.
30-day trial, then a plan. Installing Loan Office starts the trial: the whole app, for your whole organisation, with no card required to begin it. When the 30 days are up you choose a plan. Until you do, the app stops opening — everything created during the trial is kept and is still there when a plan is chosen.
Prices are quoted, not published. What a seat costs and what each plan includes depends on the app and on how your firm is set up, so we would rather tell you than have you work it out from a table. Ask us what it would cost and a person will answer.
Fair use applies. A seat is priced for one person doing their job. If an organisation’s use is well beyond what its seats would normally produce, we talk to you first and agree a plan that fits — with 30 days’ notice before anything changes. Read the fair use policy.
Questions
What people ask about Loan Office
Does Loan Office handle investors as well as borrowers?
Yes. Investors are a record type in their own right, with what each investor holds and what has been paid to them. Distributions are calculated and recorded against the loan the money came from, so both sides of the loan live in the same system.
Can borrowers and investors see their own information?
Yes. Loan Office has a borrower portal and an investor portal. A borrower sees their loans, payments, statements, notifications and tax documents and can update their banking details. An investor sees their portfolio, their distributions and their statements. Both sign in with their own account, and both see only their own records.
Can we do a payment or distribution run across many loans at once?
Yes. There are bulk screens for collections, returned payments and distributions, and the runs are kept as batches afterwards — what was included, what it came to and who released it.
Can we use it for servicing only, without originating in it?
Yes. Origination and servicing are separate parts of the same app, and a servicing team can work entirely in the servicing and records screens. Loans still have to exist in the system to be serviced in it.
What does Loan Office cost?
The organisation account is free. Loan Office is priced per seat, and every app starts with a 30-day trial. What the plans include, and what a seat costs, is quoted rather than published — ask us and we will tell you where it stands for your firm.
Do we need a separate login for each app?
No. That is the point of the platform. A person is added to your organisation once and signs in at accounts.cloudversa.io for every CloudVersa app they have been given. Removing them removes their access everywhere.
Is our data kept separate from other lenders'?
One organisation's data is separated from another's, and access to it is restricted. We have not been assessed against an external security or compliance standard and we do not imply otherwise — what we do and do not do is set out on our security page.
Can we get our data back out?
Yes. The information your organisation puts into an application stays yours. If you stop using CloudVersa, ask us and we will give you a copy of your data in a reasonable format before it is removed — that is written into the terms of use, not left to goodwill.
Something not answered here? Ask us — a person reads it.
Try the maths first
Free tools from the same work.
These do one calculation Loan Office does as part of the job. No sign-up, and nothing you type leaves your browser.
- Loan payment calculator
Payment, total interest and a full amortisation schedule — with Canadian semi-annual compounding, accelerated payment frequencies and an interest-only option.
- Per diem interest calculator
Interest for one day, and for a period between two dates, on a 360-, 365- or 366-day basis — the figure a payout statement turns on.
Coming off a spreadsheet?
Most firms moving to Loan Office are not leaving a competitor — they are leaving a spreadsheet, a shared drive and an inbox. We have written down where each of those stops, what a move involves, and how to get your data back out again.